Cancellation Policy

Last Updated: July 2, 2025

This Cancellation Policy outlines the terms and conditions under which Paylentra may issue refunds for services purchased through our platform. By enrolling in any service or purchasing any service from Paylentra, you acknowledge and agree to this policy.

Overview

We aim to provide clear service terms and fair billing practices. Cancellation eligibility depends on the service selected, the timing of the request, and any work already delivered.

Cancellation Eligibility

Service Cancellation Terms

Refund eligibility for service enrollments depends on when the refund request is made and how much of the service content has been accessed:

Monthly subscriptions may be canceled before the next billing date to avoid future charges
Partial refunds may be considered when a duplicate charge or billing error is confirmed
Fees for completed service periods are generally non-refundable once access has been provided
Once a service completion completion summary has been issued, no refunds will be provided

Monthly Plans

For subscription-based services:

Monthly subscriptions may be canceled at any time, with access continuing until the end of the current billing period
Refunds for monthly subscriptions are only provided if requested within 7 days of the initial subscription purchase
Annual plans may be reviewed individually when cancellation is requested shortly after purchase
After the review window, annual fees are generally non-refundable except where required by law

Setup Services

Promotional offers or bundled services may carry separate billing or cancellation terms stated at the time of purchase.

Non-Refundable Items

The following items are generally non-refundable unless required by law:

Downloadable materials, templates, or resources that have been accessed or downloaded
One-on-one coaching or consultation sessions that have been scheduled or completed
Live webinar or workshop attendance after the event has commenced
Access codes or license keys that have been revealed or activated
Services purchased at a discounted rate during promotional periods, unless otherwise stated
Third-party services or products purchased through our platform

Cancellation Request Process

How to Request a Cancellation

To request a cancellation or billing review, please follow these steps:

Contact our support team at contact@paylentra.com with your refund request
Include your full name, order number, and date of purchase
Provide a brief explanation of the issue or request
Submit your request before the next billing date whenever possible

Review Timing

Cancellation and billing review requests are typically reviewed within 5 to 7 business days. If a refund is approved, timing may vary by payment provider.

Refund Method When Applicable

Refunds will be issued using the original payment method whenever possible. If the original payment method is no longer available, alternative arrangements will be made on a case-by-case basis.

Special Circumstances

Technical Issues

If a technical issue materially limits access to the platform, contact support promptly so we can investigate and work toward a reasonable resolution.

Content Quality Concerns

If you believe a service was materially misdescribed or billed incorrectly, notify us promptly so we can review the matter and determine an appropriate resolution.

Medical or Emergency Situations

We understand that exceptional circumstances can happen. In unusual situations, we may review requests individually and, where appropriate, offer account credit or another reasonable solution.

Billing Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to:

Immediately suspend or terminate your access to all services and service materials
Permanently ban your account from future purchases
Pursue collection of any disputed amounts through appropriate channels

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback, as we are committed to addressing all legitimate issues fairly and promptly.

Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. Partial refunds may be considered when:

Service content has been partially accessed but significant issues are identified
A subscription is canceled mid-cycle under special circumstances
Technical problems affected a portion of your learning experience
Service updates or changes significantly alter the content after your purchase

The amount of any partial refund will be determined based on the specific circumstances and at the sole discretion of Paylentra.

Account Credits

As an alternative to monetary refunds, we may offer account credits that can be applied to future purchases. Account credits:

Are valid for 12 months from the date of issue
Can be applied to any service or service offered by Paylentra
Are non-transferable and cannot be redeemed for cash
Will be forfeited if not used within the validity period

Service Transfers

If a refund is not applicable but you wish to change your service selection, we may allow a one-time service transfer under the following conditions:

Request is made within 14 days of original purchase
Less than 20% of the original service content has been accessed
The replacement service is of equal or lesser value
Only one service transfer is permitted per purchase

If the replacement service is of greater value, you will be required to pay the difference before access is granted.

Group or Corporate Purchases

Refunds for group enrollments or corporate purchases may be subject to different terms based on the specific agreement established at the time of purchase. Please refer to your purchase agreement or contact our corporate sales team for information regarding group purchase refunds.

Cancellation of Services by Paylentra

In the event that Paylentra cancels a service, service, or subscription for any reason, you will be entitled to a full refund of any amounts paid for the canceled service. Refunds in such cases will be processed automatically within 14 business days of the cancellation notice.

Changes to This Policy

We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of any updates.

Material changes to this policy will be communicated via email to registered users or through prominent notice on our website.

Contact Information

If you have questions about this Cancellation Policy or wish to request a refund, please contact us:

Email: contact@paylentra.com
Phone: +1 419 324 5409
Address: 20 Nassau Blvd S, Toledo, OH 11530, United States

Our support team is available to assist you and will respond to all refund requests as promptly as possible.

Acknowledgment

By purchasing any service or service from Paylentra, you acknowledge that you have read, understood, and agree to be bound by this Cancellation Policy. This policy forms part of the overall Terms of Service governing your use of our platform.